Return Policy & Satisfaction Guarantee

We’re committed to making sure you’re completely satisfied with your order. If something doesn’t meet your expectations, we’ll work with you to make it right.

Important Return Guidelines:

Custom Products

Due to the personalized nature of most promotional products, we cannot accept returns unless there’s a manufacturing defect.

Cancellations During Pre-Production

Changed your mind before production starts? No problem—just reach out to our customer care team for a full refund. Once custom work is complete, however, refunds cannot be issued.

Restocking Fees for Blank Items

Returns on blank, unused items may incur a restocking fee ranging from 10% to 20%, depending on the supplier. We’ll always notify you of any such fee in advance.

Shipping for Defects or Errors

If your order arrives damaged, misprinted, or defective, we’ll handle return shipping at no cost to you.

Return Window

Please inspect your order upon delivery. We are unable to accept returns more than 30 days after you receive your shipment.

Return Authorization Required

To begin a return for misprinted or incorrect items, please contact our customer care team.

Item Condition

Returned items must be in new, unused condition to be eligible for a refund.

Refund Method

Refunds will be issued to the original payment method used at checkout. If you have questions about your return, we’re happy to help—just contact customer service directly.

Our Satisfaction Promise

We take pride in delivering high-quality custom products—accurately printed and delivered on time. If your order doesn’t match the final proof you approved, or arrives with damage or defects, we’ll make it right. That means either sending a corrected replacement or providing a refund, in accordance with our return policy.

When you shop with us, you can feel confident knowing your order matters. We understand you have options when it comes to buying promotional products, and we want you to feel great about choosing us.