Knowledge Base

Each product includes a minimum order quantity based on the manufacturer's requirements. We work to keep these minimums as low as possible and clearly display them on every product page.

If you need fewer pieces than the listed minimum, contact our team. In some situations, we can arrange a smaller production run through the manufacturer for an additional charge. Availability and pricing for reduced minimums vary by product.

Please note that minimum quantities are tied to the decoration method shown. Different imprint methods or undecorated items may have different minimum order requirements.

Yes. The majority of our products can be purchased without printing or decoration, making them suitable for bulk orders. When ordering undecorated merchandise, setup charges are generally not required, although standard minimum quantities still apply.

Please be aware that certain premium brands are not available for purchase without customization.

Blank products cannot currently be ordered directly through our website. Please contact us via livechat on the site, call us at 888-515-1026 or email us at [email protected] for blank ordering.

Absolutely. We sell our samples at the lowest possible cost, and that amount can also be credited toward a qualifying future order. Most samples are delivered within 5–7 business days, and faster shipping methods are available for an additional fee.

Yes. Our team is available to assist with artwork and design questions throughout the ordering process. We'll review your project, discuss your goals, and, when design resources are available, help prepare your artwork for the best possible printing results.

Our objective is to ensure your design meets production requirements while achieving a professional finished appearance.

Businesses consistently choose promotional items that combine everyday usefulness with strong brand visibility. We can help you find the best item for you within your budget and timeline!

Production time is the period required to apply your approved artwork to the selected products. Estimated production timelines are listed in the Additional Information section of each product page and do not include artwork preparation or shipping time.

Manufacturing begins once your order has been reviewed and your digital proof has been approved. Production is complete when the order leaves the manufacturer's facility.

If you have a specific deadline, contact us to discuss expedited production or faster shipping options. Please keep in mind that factors such as large order quantities, PMS color matching, or artwork adjustments may increase production time.

Customer satisfaction is our priority. If there's a problem with your order, we'll work with you to find an appropriate solution.

Because customized products are produced specifically for each customer, they generally cannot be returned. Returns are accepted only when an item has a verified manufacturing defect or production error.

We do — and we handle everything from finding products, designing and creating the store, printing and shipping, and everything in between. Learn more about company stores.